Customer Information & Data Protection

This section provides information about how we collect and process personal data when you interact with our website or contact our customer service.

Personal data refers to any information that can identify you personally, such as your name, address, email address, or phone number.

1. Responsible 

The entity responsible for the processing of personal data on this website is:

STEIORA
Customer Service
Email: infos@steiora.de

If you have questions regarding data protection or the processing of your personal data, you can contact us at the email address above.

2. Purpose of Data Processing

We collect and process personal data only when necessary to provide our services and support our customers.

Your data may be used for the following purposes:

• Processing orders and payments
• Customer service and communication
• Responding to inquiries or requests
• Improving our website and services

Your data is processed in accordance with applicable data protection laws.

3. Customer Service Communication

When you contact our customer service (for example by email or contact form), your information will be processed in order to respond to your request and provide assistance.

This processing is necessary for customer support and service improvement.

4. Data Storage

Personal data is stored only for as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

After this period, the data will be securely deleted or anonymized.

5. Your Data Protection Rights

You have the right to:

• Request information about your stored personal data
• Request correction of incorrect data
• Request deletion of your data
• Request restriction of data processing
• Request transfer of your data
• Withdraw consent at any time